How does phone number authentication work?

Phone number authentication provides a secure, personalized login experience. After you enter your phone number, we'll send a unique code via SMS or call. Inputting this code verifies your identity and completes the login, safeguarding your account against unauthorized access.

Why do you require phone number authentication?

Authentication via phone number bolsters security and mitigates unauthorized account access risks. It streamlines the login process, allowing secure account access without the need for complex passwords.

Is my phone number safe with you?

Your privacy and security are our top priorities. We securely store your phone number for authentication purposes only, unless you opt to make it public within our service. Your personal information, including your phone number, is never sold or shared with third parties without your explicit consent.

What if I don’t receive the authentication code?

If you haven't received the code shortly, double-check your phone number for accuracy. If issues persist, you can request a new code via SMS or call. Our support team is ready to assist with any problems.

Can someone else use my phone number to access my account?

Your account remains secure, as the authentication code sent to your phone is unique and changes with each login attempt. Without access to your SMS, unauthorized users can't get the needed code. Remember, never share this code with anyone.

What happens if I change my phone number?

Should you change your phone number, update it in your account settings promptly to maintain account access and security.

How do you handle lost or stolen phones?

If your phone is lost or stolen, contact our support immediately. We'll secure your account by temporarily disabling phone number authentication and assist in updating your authentication details.

Are there any additional costs associated with phone number authentication?

There are no extra charges for phone number authentication. Standard SMS rates from your carrier may apply when receiving the authentication code.

How does this authentication method improve my experience?

Phone number authentication simplifies and secures your login process. It reduces the risk of account breaches, ensuring only you have access, and eliminates the need for passwords, making your digital experience smoother.