Phound Privacy Policy

Last Updated: March 28, 2025

Phound, Inc. ("Phound," "we," "us," or "our") is committed to protecting your privacy. This Privacy Policy outlines what information we collect, how we use and share it, your rights, and the steps we take to safeguard your data. By using our websites, mobile applications, and related communication services (collectively, the "Services"), you consent to our practices described in this policy. If you disagree, please refrain from using our Services.

Important Notice

  • Age Restriction: Our Services are intended only for users aged 18 and older. We do not knowingly collect data from individuals under 18.

  • International Transfers: Using our Services outside the United States means your information will be transferred to and processed in the U.S. and other countries.

Information We Collect

Account Information

When you create an account, we collect your name, email, mailing address, phone number, and password. Paid Services require billing details processed by third parties like Apple, Google, or Stripe. Phound does not store sensitive payment information.

Payment and Billing Information

Payments are handled by secure third-party providers. Phound receives limited transaction details necessary to manage your account.

Identity Verification Data

Certain features require identity verification through providers like Stripe Identity. Phound receives verification outcomes, not your actual documents or biometric information.

Contacts and Address Book

With your consent, we may sync your phone’s contacts to help you connect with other users. You can stop syncing or delete this information at any time via app settings or by contacting us.

Communications Data

All communications are encrypted during transmission and storage. If you opt to record calls or meetings, recordings are securely stored on our servers until you delete them.

Communication Metadata

We collect metadata (phone numbers, timestamps, call durations) required for routing calls, maintaining logs, and improving service performance.

Device and Usage Information

We automatically collect device information and usage patterns to ensure service quality and improve user experience.

Cookies and Tracking Technologies

We utilize cookies and similar technologies to recognize users and remember their preferences. You can control cookie settings in your browser.

Support Correspondence

Information from support interactions helps us provide customer service and enhance our Services.

Third-Party Information

We may receive information from third-party services or public databases to keep our records accurate and current.

How We Use Your Information

We use your information to:

  • Deliver and maintain Services

  • Verify identities and secure our platform

  • Process payments and subscriptions

  • Communicate with you (support, updates, notifications)

  • Provide optional AI assistant features

  • Analyze usage to enhance and personalize your experience

  • Ensure security and prevent fraud

  • Comply with laws

  • Conduct general business operations

How We Share Your Information

Phound never sells your data. We may share information only:

  • With trusted providers (payments, verification, hosting)

  • For analytics and communication delivery

  • Within our corporate group

  • With other users (as per your instructions)

  • During business transactions (mergers, acquisitions)

  • To comply with laws or protect rights and safety

  • With your explicit consent

  • As aggregated or anonymized data

Data Security

We employ industry-standard measures to secure your data, encrypting it during transmission and at rest. We restrict data access and regularly audit security protocols. You should also protect your account with strong passwords and optional two-factor authentication.

Data Retention

Your data is retained only as long as necessary for service delivery, compliance, or operational needs. Upon account deletion requests, we remove or anonymize data unless legally required otherwise.

Your Rights and Choices

You can:

  • Access, correct, or request deletion of your personal data

  • Withdraw consent for optional data processing

  • Object to or restrict processing of your data

  • Request data portability

We comply with applicable data protection laws, including GDPR and CCPA.

International Data Transfers

Your information may be transferred internationally, always under appropriate safeguards. By using our Services, you consent to such transfers.

Children’s Privacy

Phound does not knowingly collect data from users under 18. If discovered, we promptly delete such data.

Changes to This Privacy Policy

We may periodically update this policy. Significant changes will be clearly communicated. Continued use of our Services after updates indicates your acceptance.

Contact Us

For privacy-related inquiries:

  • Email: privacy@phound.app

  • Phone: (844) 844–1322

  • Mail: Privacy Department, Phound, Inc., 4300 Pacific Coast Highway, Long Beach, CA 90804, USA