Whether you're switching solo or moving a whole team, this guide walks you through every step — from downloading the app to porting your number.
Free forever plan · Phound Business from $18/user/month · No IT department required
Choose your path
The steps are a little different depending on whether you're switching on your own or moving your whole team. Both paths are below.
You used Skype for personal or client calls. You need a new business number, your app set up, and your contacts to know where to reach you.
Path BYou're responsible for moving multiple people off Skype. You need to audit usage, port numbers, onboard the team, and configure call routing.
Path A — Individual
You're moving on your own. No admin panel, no IT ticket. Just your app, your number, and your contacts.
Download the app on iOS, Android, Mac, or Windows — or open it in your browser at web.phound.app. Sign up with any email. No Microsoft account needed. Takes about two minutes.
You have two options: claim a new local number instantly, or port your existing number to Phound. If you had a Skype Number you want to keep, start the port request now — numbers typically transfer within 5–10 business days.
Record a voicemail greeting so callers know they've reached the right number. Configure notification settings so you never miss a call or message.
If you ported your existing number, skip this step — everyone who has your number can already reach you. If you chose a new number, send a quick message to your key clients and contacts.
Path B — IT / Ops Manager
You're the person responsible for making this work. Here's everything you need to do, in order, with no surprises.
Before you set anything up, document what you're replacing. This takes 15 minutes and prevents surprises mid-migration.
Pick the plan that matches your team size and feature needs. You can start on a lower tier and upgrade — but it's faster to start on the right plan.
Go to business.phound.app to set up your organization. This is where you'll manage users, numbers, billing, and call routing. Takes about 10 minutes.
Send invites from the admin dashboard. Each team member gets their own Phound number and account. They'll be live in minutes — no IT setup on their end.
For every number you want to keep — individual lines and shared team numbers — submit a port request at phound.app/porting-numbers. Start this as early as possible: porting typically takes 5–10 business days.
If your team had a shared Skype Number — a main reception line, a support queue, or a department number — set up the equivalent in Phound Business. This is where the admin dashboard does the heavy lifting.
Once your team is set up and numbers are either live or porting, send a brief internal announcement. Keep it short — Phound is simpler than Skype, so most people need less onboarding than you'd expect.
Number porting
Porting keeps your existing number intact. Here's the timeline from submission to completion.
Questions
Yes, if it's a standard DID number (one that can be dialed from any phone). Submit a port request at phound.app/porting-numbers. If you're unsure whether your Skype Number can be ported, contact Phound support before submitting — some Skype Numbers have non-standard provisioning.
Skype messages and call history don't transfer to Phound — there's no standard export format that maps cleanly to another app. Before Skype shuts down completely, export your chat history from Skype's settings if you need a record. Going forward, all your calls and messages will live in Phound.
No. Phound gives you a real phone number — clients call it exactly like they'd call any other phone number, from any device and any carrier. They don't need Phound, or any app.
Setup takes under an hour. If you're porting a number, the number transfer itself takes 5–10 business days — but you can use a new Phound number immediately during that window. There's no downtime.
Skype for Business was discontinued separately. If you were on Skype for Business, Phound Business is the right replacement — it includes shared team numbers, a team inbox, call routing, admin dashboard, and CRM integrations. See the full Phound vs Microsoft Teams comparison, or contact the Phound team for a migration assist if you're moving from Skype for Business at scale.
Yes. Phound Basic is free forever — no credit card required. Download it and make some calls to your team. Upgrade to Pro or Business when you're ready for AI features and team tools.
Phound Business customers get priority email and chat support. All customers have access to the Help Center at docs.phound.app/knowledge-base/ and can reach support at phound.app/support. For large team migrations, book a demo and the Phound team can walk through the process with you.
Download Phound, get your number, and you're making calls in under an hour. No IT ticket. No annual contract.
Free forever plan · Phound Business from $18/user/month · Number porting supported
